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Return policy
Return policy
Return Policy (EU)
As a wholesaler, we are not legally required to offer a return policy. However, as a gesture of goodwill, we offer the following return terms for customers within the EU: Y
You have the right to return or exchange your order within 14 days of delivery.
- Defective items: will be fully refunded, including return shipping. Please contact us in advance.
- Exchanges: are possible if a replacement item is ordered (e.g., when the wrong size or type was selected).
Return shipping is at your own expense. We will ship the replacement item at a reduced shipping rate.
- Exchanges without a replacement order are not accepted!
Conditions:
- Items must be unused and in original condition.
- Returns must be registered by email in advance. Once your return has been received, you will receive your refund or adjustment via the original payment method within 2 business days.
For returns from outside the EU, please contact us by email to request the applicable return policy.
As a wholesaler, we are not legally required to offer a return policy. However, as a gesture of goodwill, we offer the following return terms for customers within the EU: Y
You have the right to return or exchange your order within 14 days of delivery.
- Defective items: will be fully refunded, including return shipping. Please contact us in advance.
- Exchanges: are possible if a replacement item is ordered (e.g., when the wrong size or type was selected).
Return shipping is at your own expense. We will ship the replacement item at a reduced shipping rate.
- Exchanges without a replacement order are not accepted!
Conditions:
- Items must be unused and in original condition.
- Returns must be registered by email in advance. Once your return has been received, you will receive your refund or adjustment via the original payment method within 2 business days.
For returns from outside the EU, please contact us by email to request the applicable return policy.